Shipping

All online orders are shipped within 1-2 business days (Monday to Friday) of being received, with the exception of public holidays.

Once your order has shipped, a shipping notification with tracking details will be sent to the email address provided at checkout.

We do not ship back ordered items; if an item you purchased is out of stock at time of order processing, it will not be shipped to you and you will not be charged for that item.

Have a question about your online order?

Our Customer Support team is always happy to help. 

Returns

No refunds or returns at this time.

Please email us your inquiry at rootavibiz@gmail.com with your order number in the subject line, along with the reason for return request in the body of the email. 

For more information, please email us at rootavibiz@gmail.com and someone from our Customer Support Team will be happy to help.